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Q. Do you provide the ability to customize the cover?
A. Yes. We offer semi-customization and full-customization options. Semi-custom means we can add your team/league name in your team/league colors to one of our 20 full color background templates. Fully custom means that you can provide us with your team/league logo, graphics, or photograph and our art department we will design a cover for you or use what you provide.
Q. What are the extra costs to customize the cover?
A. None. We offer the semi-custom and full-custom cover options free of charge. There are no set up fees, no up charges, and no minimums – which means you can have a fully custom cover in full color for an order of a single book.
Q. What are the final dimensions of the scorebook?
A. We have two scorebook sizes – our 15-batter book is 14” X 10.5” while our 12-batter and 14-batter books are 12” X 9.75”.
Q. Are your scorebooks the ones with the built-in lineup cards?
A. Yes. This is our patent-pending Write-Once Automatic Lineup Transfer System feature combining multi-part lineup cards and the scoresheet together for the first time ever. With Write-Once, you write your lineup once (now you know where the name came from) and you’ll have a copy for the other team, the umpire, and dugout – plus, your lineup automatically transfers all the way down to your scorebook. No more writing your lineup over and over and over.
Q. Are your scorebooks the ones with both teams on the same page?
A. No. Our scorebooks use our trademarked Vertical Flip System that we pioneered back in 2009. Our Vertical Flip System use one page for “Our Team” and another page for “Their Team.” These two pages become one game set providing the largest amount of room to document what goes on during each pitch, each play, each inning, and for the entire game.
Q. How many batting positions do the scorebooks provide for players?
A. We have 3 different scorebook formats: 1) 15-batter 10-inning with lineup cards; 2) 12-batter 10-inning with lineup cards; and 3) 14-batter 9 inning scorebook only.
Q. Are there instructions inside the scorebook to help a new scorekeeper?
A. Yes. Simplified instructions about how to keep score are included in all of our scorebook options. Plus on every scoresheet, position and scorekeeping abbreviations are listed for quick reference.
Q. Do you offer volume discounts?
A. Yes. We start offering volume discounts on orders of 50 books or more. You will see this applied automatically during checkout. If you have a need for more than 100 books, please contact us at email@example.com for a custom quote.
Q. What is the scorebook cover and backing made out of and how is the book bound?
A. The cover is printed on heavy cover weight paper. The books backer is thick cardboard providing stability and rigidity for writing. And the book is bound with loop-wire providing full 360 degree rotation of book pages.
Q. Why don't you have live phone support available?
A. Unfortunately, we do not have the personnel to answer phones constantly. Many of the questions being asked are easily covered with a sentence of explanation and these can handled on the website. Plus the website is available 24 hours a day.
Q. Can I get a tracking number on my order?
A. Yes. You will get a confirmation email when your order ships. Included with this email is your tracking number. All orders are shipped out of Salt Lake City, Utah, so however long it takes USPS, UPS, or FedEx to get to your state from our location is how long it will take for you to receive it. Remember: You control the shipping in the checkout process.
Q. Can I use a credit card other than VISA or MasterCard?
A. Yes. In addition to Visa and MasterCard, you can use American Express or Discover. In addition to credit cards you can use PayPal and Venmo.
Q. If I am ordering for a school, can I order on credit with a purchase order?
A. No, we are not setup for terms orders. School coaches will need to use their payment method and then request reimbursement from the school.
Q. Can you ship outside of the continental US?
A. Yes, we ship to Alaska, Hawaii, Canada, and Puerto Rico.
Q. Can I ship to a PO Box?
A. Yes. You must select USPS or FedEx to ship to a PO Box.
Q. Can I pay with a check?
A. No, not directly. You can use your Visa or MasterCard debit card or you can you can use your bank account linked through PayPal.